The Mekong, Vietnam, Laos & Cambodia

Deposit Information:

The deposit and the fees for the optional Protection Plan or Cancel Fee Waiver [CFW] coverage are due at time of booking. Your deposit is £350.

Terms and Conditions:

For additional information pertaining to our Tauck Journeys, including Cancellation Information and Booking Conditions, click here to learn more.

At the time of booking, please have the following information ready:

• Tour Name and Departure Date Desired
• Traveler Name(s):  Please have first and last names as they appear on the passport or driver's license.
• Traveler's Address(es)
• Traveler's Phone Number(s)
• Emergency Contact Information: This would be a relative or friend whom we could contact during the tour in the event of an emergency. Please provide their name and phone number(s).
• Interest in purchasing a travel protection product (US and Canada)
• Interest in extending your trip by staying in a Tauck recommended hotel before your trip begins or after it ends
• Interest in our specially negotiated airfares.

Regarding your final payment:

Final Payment is due as specified on the invoice. Bookings without full payment at this time may be subject to cancellation without notice. 

Customer Protection: Our UK-based agents comply with the bonding requirements of the Civil Aviation Authority and provide full financial protection for the package holidays that we sell in the UK. For flight-based holidays, this is through the Air Travel Organiser's Licence (details of which are available from the UK-based agent with whom you book). When you buy a package holiday that doesn't include a flight, protection of your monies paid to our UK-based agent will be provided by way of a bond.

Tauck Care and Global Response

Keeping our guests safe and secure has always been of paramount importance at Tauck. While we cannot predict or prevent events outside of our control, we have learned to expect the unexpected. In fact, we've planned for it and have safeguards, protocols and teams in place to deal with any eventualities. You'll travel with a comprehensive, built-in support system that starts with the care and local knowledge of our Tauck Directors and extends to our network of partners around the world, including hoteliers and transportation companies.

Our Global Response Team stands ready to respond to situations around the world. Over the past two decades, they have successfully led us through a variety of challenges around the world, from weather events, high and low water on rivers, work stoppages and more. We are well prepared for Covid. We provide assurance and comfort in knowing that help is readily available if and when it's ever needed.

Land Journeys:

Tauck has worked closely with our supplier partners around the world to deliver the comfort and safety you expect. The following are just some of the enhanced protocols we have put in place for Covid to provide you with the peace of mind you expect:

We are limiting guests numbers across all of our journeys

• Upon arrival, health questionnaires and temperature checks may be required

• Guest can expect to wear face coverings in group settings and when mandated by our suppliers and governments

•  Proper physical distancing will be implemented on motor coaches, during dining and sightseeing

•  High-touch areas in hotels and on-tour transportation, including motor coaches, will undergo enhanced cleaning

These protocols may vary by destination and will evolve over time. Please check for the latest updates at tauck.com/travel-updates

All U.S. citizens require a valid passport to enter Vietnam and Cambodia, and that passport must be valid for at least six months beyond the completion of travel. (Please note that although adult passports are valid for a full ten years, children's passports require renewal every five years.) Your passport must also contain at least two blank visa pages. If you are a United States citizen and do not have a valid passport, please contact the closest U.S. passport agency or consult the U.S. State Department web site for detailed information on how to obtain or renew your passport at: www.travel.state.gov.

In addition to a valid passport, and as noted in the Summary of Purchase you received confirming your reservation, U.S. citizens are also required to have visas to enter Vietnam and Cambodia. Please note that these visas must be processed within 90 days of your arrival. Your Summary of Purchase also indicated various options on how to obtain your visas. To review (and if you are currently within the parameters of the timeframe noted above), you may elect to work with VisaCentral (a visa-assistance provider) to obtain your visas, with another visa-assistance provider of your choosing, or by working directly with the Vietnamese and Cambodian Embassies or Consulates. Additionally, you may elect to obtain a Cambodian e-visa on line at www.evisa.gov.kh. (If you opt to work with VisaCentral, their services are available online at www.visacentral.com/tauck.)

PLEASE NOTE: Guests who are staying on in Hanoi after the conclusion of their tour will require a double-entry visa to Vietnam.

IMPORTANT NOTE: Failure to obtain ALL necessary documentation prior to your tour may result in being denied entry into a country, or delays in entry until proper documentation can be obtained. In consideration of the larger group (and to maintain our planned itinerary), travelers who have failed to obtain the necessary documentation in advance may need to remain at the airport, and could thus be responsible for arranging (and paying for) their own transportation to join the group. Tauck will not be responsible for obtaining any missing documentation, nor will Tauck be responsible for any expenses incurred, missed tour components or other losses resulting from the failure to obtain proper travel documents in advance.

Non-U.S. citizens should check with the Vietnamese and Cambodian Embassies or Consulates to determine necessary travel documents.

It is a good idea to carry a photocopy of the photo page of your passport in a place other than with the original, and to leave a copy of all your travel documents with a friend or relative at home.

TRAVELING WITH CHILDREN AS A GUARDIAN: If you are traveling as the guardian of a child/children, we strongly suggest that you carry a letter from both parents of the child authorizing emergency treatment in the event of illness or accident. For travel abroad, many foreign countries have specific entry requirements for children under 21 who are traveling internationally without BOTH parents. (These requirements are in response to the increased incidence of children being abducted and taken abroad.) PLEASE NOTE THAT TAUCK IS NOT RESPONSIBLE for the disruption of travel caused by improper documentation for children traveling without both parents.

HEALTH CONSIDERATIONS

Please check with your health insurance provider to determine whether you are covered while traveling. If you will not be covered under your current policy, we strongly suggest that you arrange for adequate coverage while on tour. If you have a medical condition which might limit your participation in activities, please consult your physician for pre-departure health advice and notify Tauck as soon as possible, if you have not already done so. We will advise your Tauck Director accordingly.

VACCINATION REQUIREMENTS AND RECOMMENDATIONS

Some of the countries visited on this itinerary may require travelers to provide proof of vaccination against certain diseases in order to enter the country.  These requirements are subject to frequent change as outbreaks occur and subside in different areas, and it is therefore crucial that you obtain the very latest information on entry requirements as you prepare for your journey.

For the most current information, please consult the Centers for Disease Control and Prevention (CDC) by clicking here and the World Health Organization (WHO) by clicking here. You may also wish to visit the web sites for the embassies of the countries you will be visiting.  Besides providing details on vaccination requirements, these sites can also provide information on vaccinations that may be recommended (but aren't required) and other potential health issues for which no vaccines are available.

Any decisions relating to your health, of course, should not be based solely on information provided by a web site.  It is critically important that you consult with your personal physician prior to your journey to obtain any required vaccinations and to review any optional recommendations offered by the CDC or other sources.

Please be sure to discuss your journey with your physician at least four to six weeks in advance of your departure, as certain vaccinations take time to become fully effective.  Also, be certain to ask your physician for proof of any vaccinations you receive, and to pack this proof along with your other travel documents in your carry-on luggage (not in your checked luggage).

Researching and complying with vaccination entry requirements for the countries visited on this itinerary is the responsibility of the traveler and not Tauck. Tauck is therefore not responsible for any expenses incurred or disruptions to travel caused by improper or incomplete vaccinations, or by the failure to provide proof of required vaccinations.

If you do not obtain the necessary vaccinations and proper documentation, you may be denied entry into one or more countries, or temporarily quarantined until the necessary vaccinations are administered, or until proper documentation is provided.

MOBILITY

This Southeast Asia tour is very active and includes 3 on-tour flights. You should be in good health and able to walk reasonable distances over uneven terrain that may, at times, be rocky and muddy, as some of the most memorable sightseeing can only be accomplished on foot. Southeast Asia is home to innumerable historic buildings and sites, some dating from antiquity. Therefore, roads, walkways and architecture will present difficulties for some guests with physical disabilities. For the most part, however, the amount of walking you do is at your discretion. In addition to walking, various other modes of transportation used to highlight the different aspects of Southeast Asian culture and geography include airplane, boat, sampan, and cyclo.

AN IMPORTANT NOTE ON SUPPLEMENTAL OXYGEN AND MOBILITY ISSUES:  This Tauck itinerary cannot accommodate oxygen tanks, wheelchairs or motorized scooters. Oxygen tanks are strictly prohibited in many foreign countries on regional flights aboard small aircraft, such as those intra-tour flights featured on this Tauck journey.  Likewise, the very limited cargo capacity on such flights prohibits the transport of wheelchairs or motorized scooters.

Guests should also bear in mind that the infrastructure in many foreign countries, particularly in developing countries, often presents severe and even insurmountable challenges for those with walking difficulties or other mobility issues. The responsibility of the Tauck Director is to ensure that the larger group enjoys a relaxing and informative journey, and he or she cannot be relied upon to provide ongoing individual assistance to any one guest.  Guests requiring such individualized assistance must be accompanied by an able-bodied companion who can provide it.

SPECIAL DIETARY REQUESTS

The restaurants, hotels, caterers and numerous other partners we work with all do their best to accommodate special dietary requests from Tauck guests. However, given the diverse nature of those food providers (from small wineries to grand hotels to world-famous restaurants in more than 70 countries worldwide), some of our partners are better able than others to accommodate such requests. We therefore cannot guarantee that all dietary requests can be accommodated at every meal. Also, please note that where dietary requests can be accommodated, choices will frequently be limited.

WEATHER

The weather in Southeast Asia is generally hot and humid year round with little fluctuation. Average high temperatures in Southeast Asia generally range from 65° to 90°F (18 to 32°C) in Hanoi to 85 to 95°F (29 to 35°C) in Ho Chi Minh City, with high humidity throughout the year. Rainfall amounts are much heavier from May through October than they are from November though April.

To read about current weather conditions, we suggest you log on to the Internet website, noaa.gov, by clicking here.

We have partnered with New Headings, an experienced online provider of travel gear, to assist you in selecting the appropriate gear for this destination. Their Tauck-exclusive website is accessible at necessarygear.com. Please note that while Tauck has an affiliation with New Headings, this is only one option for travel gear. You may wish to look into other outfitters for your travel needs.

AIRFARE: Airfare to and from this destination is not included in the journey cost. If purchasing your air elsewhere, it is very important to provide us with your confirmed arriving and departing flight information no later than 3 weeks before your arrival date. Flight information can be submitted to Tauck (or verified, if you've already provided it) in the My Account section of Tauck.com.

TAUCK AIRPORT TRANSFERS are included at the start and end of the journey between the airport and the Tauck hotel. Airport transfers are available for any pre tour or post tour hotel stays immediately consecutive to the tour, providing flight information is received in the Tauck office no later than three weeks in advance. Details on locating your transfer upon arrival to the tour start city will be included in your final documents.

AIRLINES and CHECKED LUGGAGE: Due to space limitations during your Tauck journey, we ask that you please limit your checked luggage to one average-size suitcase per person. Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and are free to revise luggage policies without notice. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies. PLEASE NOTE that if you are booked on a tour that includes on-tour flights, the checked luggage weight restrictions for these flights may be lower than the weight restrictions for your international flights.

Special Luggage Restrictions for this Tour

Due to strictly enforced weight restrictions on the on-tour flights, luggage weight per person must not exceed 44 lbs (20 kg) and you are permitted only one piece of checked luggage. Luggage exceeding the allowable weight is subject to excess baggage charges, which may result in a considerable additional expense.

The maximum allowable weight for carry-on luggage is 15 lbs (6.8 kg), and the maximum allowable dimensions are 22" by 14" by 10" (55.9 cm by 35.6 cm by 25 cm).  These dimensions include all wheels, handles, pockets, etc. If these dimensions are exceeded, the carry-on piece will be checked.

Regulations within most airports require that customers handle their own luggage through customs.

Checked Luggage – General

Besides complying with the Tauck restriction noted above, you should also be sure to research and comply with all airline baggage restrictions relating to your flights to and from your Tauck journey. Airlines have become much more strict in enforcing size and weight limits in recent years, and luggage exceeding airline standards for size or weight may result in expensive overage fees or other consequences.

Airlines are free to revise luggage policies without notice, and certain airlines have different baggage allowances for different classes of service. Researching and complying with airline luggage restrictions is the responsibility of the guest, and Tauck cannot be held responsible for any costs or disruptions to travel caused by the failure to research and comply with airline policies.

Please be sure to attach your Tauck luggage tag to your suitcase before leaving home!

Carry-on Luggage – General

Although oversize bags and wheeled, carry-on luggage are popular for airline travel, they are often not convenient or appropriate for motor coach travel or for many on-tour flights. Most modern sightseeing motor coaches offer limited space for numerous or larger items. Space under seats or in the overhead rack is typically small, and designed to accommodate items like coats, hats, purses, and small camera bags, etc.

For your day-to-day travel while on tour, we recommend that you limit your hand luggage to a small, soft-sided carry-on piece, and only those items you need handy during the day such as purses, make-up, medications, cameras, film, etc. Items too large to fit under the motor coach seat or in the overhead rack must be stored in the luggage bays beneath the motor coach, and may be inaccessible during daytime travel.